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* click here for international shipping prices

Are the prints original photographic prints?

Yes, a photographic print that is printed and held by a photographer during his or her lifetime is considered an original. All prints are made in Sharon's lab, under her supervision, from her original digital negatives.

What's an open edition?

An open edition is a print produced with no predetermined limit to the number of copies that might be made. Sharon's open editions are initialed by her en verso (on the back). We currently offer only two print sizes as open editions (7"x9" and 10"x13").

What's a limited edition?

A limited edition is a limited run of artwork which is numbered and signed by the artist. The limited number of prints in an edition yields a collectible piece of art. Sharon signs and numbers all limited edition prints en verso (on the back) and they come with a signed and numbered certificate of authenticity. We currently offer up to four print sizes per image as limited editions. Prices are graduated so that as the edition sells out, the price increases. Once an edition sells out, it is closed forever and will no longer be available.

Do you offer framing?

Yes! For your convenience, we offer a framed option for our open edition prints (7"x9" and 10"x13"). Our frames are professionally custom hand-crafted and assembled in Los Angeles, CA and arrive ready to hang right out of the box. White solid wood moulding, fitted with shatterproof acrylic (not glass) and finished with a protective backing, bumpers and hanging wire. To order, select "FRAME IT"on the product page. They are individually boxed in our signature boxes–the perfect way to give our prints as gifts!

Or, if you're crafty and prefer to save a few bucks on a ready-made frame you can fit the print in the frame yourself, check out our framing help section for our ready-made frame recommendations.

What size are the prints in the Little Darlings video?

The size in our Little Darlings video are: 11" x 17" • image size 10" x 13" • open edition • $75.00. They are framed in our NO MAT option frame. They will also fit in ready-made frames with openings that allow for 11"x 14" artwork. The paper will need to be trimmed down to 11" x 14" to fit into 11" x 14" frames (we print on 11" x 17" paper to protect the print during shipping), so trim 1.5" off the top and bottom. Places like Fast Frame, Aaron Brothers, or your local frame shop can trim your prints for very little cost.

Are your sizes in inches or centimeters?

Inches.

Do you ship worldwide?

Yes, we do! You can select your Country at checkout. Please be sure to read our shipping section for international shipping fees and our notes about customs/duties/taxes.

You just said you ship worldwide, but I can't select United Arab Emirates or Germany at checkout

Unfortunately we no longer ship to United Arab Emirates or Germany due to issues with shipping. If you are in Germany, you can order through our German distributer: www.leoz.com, and if you are in UAE, you can use a freight forwarding service such as www.myus.com.

How do I know if the print I want is oriented horizontally or vertically?

At the top of each product page, right under the title, there is orientation info that indicates horizontal or vertical.

Do you offer discounts (quantity, trade, designer, student, etc.)?

We're a small business operated by an independent artist. We're committed to producing high quality art at an affordable price. Our range of editions (both open and limited) offers options for various budgets. The prices you see on our site are already our best prices. Given the affordability of the open editions and the nature of limited editions, we can not accommodate requests for discounts (even for orders with multiple prints).

Can I get a custom sized print made?

We only offer sizes as described in the product listings. Custom sizes (even very small sizes) would require us to make new printer files, would be considered a one-of-a kind print, and would not be cost effective for our customers. Therefore we can not accommodate requests for custom sizes.

Why are the large, limited editions so much more expensive than the small, open editions?

When Sharon first made her work available to the public as only large, limited edition prints, people started asking her if she'd consider making a more affordable option. She wanted to give more people the ability to own her work in some form, so she came up with the idea of a small, open edition that she could offer at a significantly lower price than the large, limited editions due to sheet paper size, bulk printing rates, and open edition nature (see the two Q's above for an explanation of open editions and limited editions). The large, limited edition prints can not be produced with the same cost saving parameters as the small, open edition prints, and therefore are more expensive.

Can I get a high-res digital file so I can make a print myself?

No way.

Can The Animal Print Shop make a donation to my charity?

Due to the amount of donation requests we get, we are currently fully committed. Please check back next year.

How can I put your prints on my Baby Shower register?

You can register for our prints by using www.myregistry.com or click the "add to MyRegistry" button on our product pages.

What are favorites?

Favorites are a great way to keep track of the prints you want to purchase and also a way to share them with others. To create favories, you need to set up an account. Once you have an account, just click the "add to favorites" button found at the top of each listing. Then when you log into our site, you can access your favorites and you'll be able to email your favorites to others and share them on social networking sites.

Do I have to set up an account to make a purchase from this site?

No, you can checkout as a guest by not creating an account during the checkout process. Please note that if you do not create an account, you won't be able to check your order status through our site, access your order history, or save your favorites.

How long will it take to receive my order?

Unframed Prints (7'x9" and 10"x13") - Domestic (US) orders are estimated to land within 5-14 business days.
Open editions - International orders are estimated to land within 17-31 business days.
Large, limited editions - Domestic (US) orders are estimated to land within 12-16 business days.
Framed Prints are made-to-order and take 2-3 weeks before they are ready to ship.
Large, limited editions - International orders are estimated to land within 3-4 weeks.
*More detailed processing and shipping times are explained in our shipping section.

How will I know when my order ships?

An email confirmation was sent to the email address you used when placing your order. And an email will also be sent to the same email address when your order ships. If you did not receive a confirmation email, please check your junk folder or inquire with your email server to see if they blocked auto order confirmations (we see this happen a lot). If you set up an account, you can also check your order history through our site under "order history" in "accounts".

What if my print gets lost in the mail or arrives damaged?

If you think your order is lost in the mail: Before contacting us, please make sure you have read our processing and shipping times and contacted the shipping carrier (USPS or FedEX) using the delivery confirmation number or the tracking info that was emailed to you. If after doing both, you think your order is lost in the mail, please contact us and make sure to include your order number. If we conclude that your order is lost after our own efforts to find it, we will replace your order.

If the image area of your print arrives with shipping damage or has a flaw, please contact us as soon as possible with a snapshot of the damage visible. Please note: The image area of your print is the area inside the white border. We have found no matter how carefully and rigid we package for transit, print corners and edges can take slight damage while being loaded on and off trucks and in the hands of mail carriers. It is for these potential issues that we print on a paper size much larger than the image size, allowing for a protective border all the way around the image. The only purpose of the extra white border is to protect the image. In addition to protecting the image area during shipping, the border will also help protect your image while being framed and from any oil residue fingertips could leave while handling the print. Frame moulding and/or a mat will cover blemishes to the white border. However, if any creases on the edges or corners of the white border concern you, simply have your framer trim them back to the standard 1/4 inch.

Why is $5 flat rate shipping only available to USA customers?

Because unfortunately international shipping is much more expensive than domestic shipping. You can find international shipping prices in the shipping section of our site.

How do you ship the prints?

The open edition prints are carefully packaged in a sleeve with double corrugated board and shipped in a sturdy flat cardboard mailer. The large, limited editions are carefully rolled in a tube, and the tube is shipped inside a box. Framed prints are shipped boxed via FedEx Ground. For shipping prices, combined shipping, and delivery times, please check the shipping section of our site.

What printing method is used for the prints?

All of our prints are created under Sharon's (the photographer) supervision using archival pigment inks on museum grade 300 gsm fine art photo paper with a luster finish.

Do the colors/tones of the actual prints look like the images we see online?

We have made every effort to ensure fidelity between the images you see on our site and the final prints. However, since the colors you see depend on your computer monitor settings, we cannot guarantee they are 100% accurate. Personally, we think they look even better in person.

Is there a place I can see the prints in person?

We're an online shop only. If you're considering a limited edition in a 20x24, 30x40, or 40x50 size and would like to see the paper and print quality before making such a significant purchase, you may purchase a small, open edition print and if you end up purchasing the same image as a 20x24, 30x40, 0r 40x52 limited edition print within 30 days, we'll deduct the cost of the small print from the total of the limited edition print order. Just be sure to please contact us after you've placed your limited edition order so we know to issue you a refund.

I want a print from an edition that is sold out, can you make one for me?

No. Unfortunately once an edition is sold out, it's closed forever. This is also the case with Sharon's 20x200 editions. Sorry!

Do you offer gift certificates? Or can you put a gift message in with my order?

We do offer Gift Cards. You can find them here. And, our checkout is set up to accept gift messages, so you may enter a message to your recipient at checkout in the "gift message" field.

Can I copy or use the images from this website on my own website, blog, business card, etc.?

No. All rights to all the images on this site are reserved by Sharon and are protected by U.S. and international copyright laws. Images that we share on this site are for informational purposes only and may not be used in any way without Sharon's prior permission.

If I buy a print or a piece of original art, can I make a copy of it? Don't I own it?

When you purchase a print or a piece of original artwork, you do not purchase the copyright or the right to reproduce the image in any form: You purchase only a physical copy of the image. You may not use or copy any images for any reason without prior permission, even if the use is noncommercial, not for profit, education, or for your own private use.

Do you license these images?

No. We feel licensing our images for use elsewhere would distract from our brand recognition and confuse our consumers.

I keep getting an error (decline) when I know my credit card should be working!! HELP!!!

There are many possible reasons, as follows:

1. Name & Address: 90% of declined orders are due to a difference between the Billing name & address entered and the name & address on file with your credit card company. Internet Secure's server will tolerate very little difference - even double or missing spaces make for errors and thus declined/refused orders. Check your credit card statement and enter your name and address as closely as possible as it appears there.

2. If you have made multiple repeated attempts that were returned as declined (typically from a typo or address mismatch in your first attempt), your financial institution may well have blocked any purchase from our site on your behalf. This is done to protect the cardholder from fraud and multiple felonious purchases. You will have to wait a number of days; the period of time that our store will be embargoed on your card account varies by financial institution. You can contact them to have the embargo removed.

3. Browser Issues: If you have already attempted a transaction, please re-boot your browser to clear the cache. Or try a different internet browser.

4. If none of the above applies, call your issuing bank to see if they can shed any light or please contact us for further help.