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Answers to Commonly Asked Questions
Shipping, Processing Times, and Fees
Framing Recommendations
Size Chart
General Information
Yes, we offer Gift Cards!

General Inquiries

If your question isn't in our list of answers to commonly asked questions, please feel free to email us. As an online business, email is the fastest and most efficient way to communicate with us, since we basically live online! If you're inquiring about your order, please be sure to include your order number with your inquiry.

Shipping inquiries

If you're looking for assistance in tracking your shipment or a date of arrival, please click on the tracking number found in your shipping confirmation email (it's a live link) and/or call 1-800-ASK-USPSŪ (800-275-8777).

If you did not receive a shipping confirmation, please check your junk folder. Please also be sure to read about processing and shipping times here as your order could still be processing.

If you're in a rush to receive your order, please email us about expediting it (additional fees may apply).

press inquiries

Please email Kate Miller at Ruby Press.

problems using our site

If you're experiencing any technical problems using our website, please email us so we can help you out!

Phone inquiries

We're a small operation, so it's faster and more efficient to communicate with us via email, but if you have an issue or inquiry that requires a phone call with us, please email us and we'll be happy to schedule a call.